What is the minimum order quantity for wholesale/ retail purchase?
Our minimum order quantity for wholesale purchases starts at 500 units per item, while for retailers, the minimum order quantity is typically lower at 100 units. As different products have different MOQ, Please contact us for specific details.
Do you offer customized branding options for your products?
Yes, we offer customized branding options such as embroidery, printing, or labeling with your company logo or branding. Please provide us with your requirements for a personalized quote.
How do I set up a wholesale/retail account with your company?
You do not need to create an account directly. Instead, simply contact our sales team through the contact information provided on our website and inform them of your requirements. Our team will then provide you with comprehensive service and support to meet your wholesale/retail needs.
What are your payment terms and conditions?
OEM items to pay 30% T/T in advance, 70% before shipping.
How do you handle international orders and shipping?
We have extensive experience in handling international orders and ship to most countries worldwide. We offer various shipping options and will work with you to find the most suitable and cost-effective solution.
Can I get samples of your products before placing a larger order?
Yes, we can provide samples of our products for evaluation. Existing samples are provided free of charge, but the shipping cost will be borne by your party. For customized samples, a certain fee will be charged, which will be refunded to you upon your confirmation of the sample and placement of an order. The sample lead time typically takes 7-10 days.
What is your product warranty policy?
We provide a limited warranty on our products against manufacturing defects. The warranty period and specific terms vary depending on the product. Please refer to our warranty policy for more details.
How do you control the Product Quality?
Product quality is our utmost priority. We employ a rigorous quality control system throughout the entire production process. This includes inspecting raw materials, conducting in-process quality checks, and final inspections before shipment. We also work closely with our manufacturing partners to ensure that they adhere to our quality standards and meet all relevant industry regulations. Additionally, we conduct regular audits and inspections at our partner factories to ensure consistent quality. In case of any quality issues, we have a dedicated team to handle complaints and take corrective measures promptly.
All products will be checked 100% before shipment. You can send your own QC team or authorize the 3rd part to inspect products before shipment.
How do you handle returns and exchanges for wholesale/ retail orders?
For wholesale orders, returns and exchanges are subject to our return policy, which typically involves inspection of the returned items and approval of the return request. For retail orders, we offer a similar return policy but with different terms and conditions. Please contact our customer service team for more information.
Are you an factory or trading company?
We are a trading company with close ties to several factories and manufacturing partners. This allows us to offer a wide range of products while maintaining a high level of quality control. We have developed strong relationships with our manufacturing partners to ensure that our products meet the highest standards and exceed our customers' expectations.